FAQ
Frequently Asked Questions
What is burnishing leather?
Burnishing is adding natural beeswax and natural oils to the leather through a classic machine motor. Burnishing helps seal the leather and protect it against water. Technically, most leather will burnish as it’s used but we take the extra time to kickstart the process with our most special technique.
How is our Havana leather crafted?
Each piece of leather is carefully burnished with pure beeswax to enhance both shine and protection.
What type of accessories and hardware do you use?
we use finest brass for our accessories , brass is type of metal hardware made from a copper and zinc combination.
Withstands wear and tear over time, making it ideal for use in items that are frequently worn or carried, Brass hardware is resistant to corrosion and rust, which makes it an ideal choice for leather goods that may be exposed to moisture.
It’s easily shaped and molded into various shapes.
What payment methods do you accept?
We offer all available payment methods for your convenience, including cash on delivery, credit and debit cards, and secure online payment options. All transactions are fully secure and protected to ensure a safe shopping experience.
What type of leather do you use?
We also use a finest hide cow leather, Natural leather is a recycled material and a By-Product. We make sure that all the leather we use is recycled from the food industry and no single animal was killed or harmed for its leather.
How long does delivery take?
Delivery takes between 4 to 7 business days depending on your location.
Can I return my order?
Yes, returns are accepted within 3 days of delivery, provided the item is unused, in its original condition, and accompanied by the receipt.
Are customized items refundable?
Unfortunately, customized or personalized items are non-refundable and non-exchangeable.
Do you offer exchanges?
Yes, exchanges are available within 3 days if the product is unused, in its original condition, and with the receipt.