Refund policy

Returns, Exchanges & Refunds

Your satisfaction matters to us. Here is how returns, exchanges and refunds work at Studio Selim.

Returns & Exchanges
• Returns and exchanges are accepted within 7 days of receiving your order.
• Items must be unused, in their original condition, and returned with the original invoice.
• Items showing signs of use, damage or wear cannot be accepted.
• Exchanges are subject to product availability.
• Customized or personalized items cannot be returned or exchanged, unless they are defective or different from what you ordered.

Defective or incorrect items
If your item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and photos. We will cover the return shipping, and you can choose a replacement or a full refund.

Shipping costs
For change-of-mind returns and exchanges, return shipping is the customer’s responsibility, and the original shipping cost is not refundable.

Refunds
• Refunds are issued within 7 business days after we receive and inspect the returned item.
• Card payments are refunded to the original card. Your bank may take an additional 7–14 days to process it.
• Cash-on-delivery orders are refunded by bank transfer, Instapay.

How to request a return
Contact us on WhatsApp [01006772397]