Terms of service

Terms of Service
Effective date: August 20, 2026

These terms apply to all purchases from studio-selim.com. By placing an order, you agree to them.

1. Our products
Most Studio Selim products are handcrafted from natural leather and made to order. Because leather is a natural material, each piece has its own variations in grain, texture and tone. Product photos are for reference, and small differences are part of the product’s character.

2. Orders and confirmation
• Placing an order is a request to buy. An order is accepted once Studio Selim confirms it with you by phone or WhatsApp.
• Studio Selim may cancel an order it cannot confirm, or one with incomplete or incorrect details.
• Production begins after confirmation.

3. Prices and payment
• All prices are in Egyptian pounds (EGP) and include applicable taxes.
• We accept cash on delivery, Instapay, credit/debit cards and Apple Pay, depending on availability at checkout.
• Prices may change at any time. Confirmed orders keep the price at the time of confirmation.

4. Shipping and delivery
• We currently ship within Egypt, with free shipping.
• Orders are prepared in 4–7 business days and delivered in 4–7 business days after that. Times may vary during peak seasons and holidays.
• Please make sure your address and phone number are correct and reachable. Studio Selim is not responsible for delays caused by incorrect or unreachable details.
• Please inspect your package on delivery and contact us within 48 hours if it is damaged or incorrect.

5. Cancellations
You may cancel an order before production begins by contacting us on WhatsApp. Once production has started, especially on personalized pieces, the order can’t be cancelled.

6. Returns, exchanges and refunds
These are covered in our Returns, Exchanges & Refunds policy, which forms part of these terms. In short: returns and exchanges are accepted within 7 days for unused items in original condition, and personalized items are not returnable unless they are defective or different from what you ordered.

7. Personalization
For personalized items, please check the spelling and details you provide. Studio Selim makes the item as specified and is not responsible for mistakes in the information provided.

8. Intellectual property
The designs, photos, text and logo on this site belong to Studio Selim. Please don’t copy or use them without written permission.

9. Liability
To the extent permitted by law, Studio Selim’s liability is limited to the price paid for the product. Nothing here limits your rights under Egyptian consumer protection law.

10. Privacy
Your personal information is handled as described in our Privacy Policy.

11. Changes
These terms may be updated from time to time. The version on this page at the time of your order applies to it.

12. Governing law
These terms are governed by the laws of the Arab Republic of Egypt.

Contact
Email: Contact@studio-selim.com | Phone / WhatsApp: +20 105 000 4247 | Downtown, Cairo, Egypt